WHAT IS QUALITY IN CONSTRUCTION?

WHAT IS QUALITY ? 


FITNESS FOR PURPOSE
CONFORMANCE TO SPECIFICATION
VALUE FOR MONEY
CUSTOMER SATISFACTION / CUSTOMER DELIGHT
DOING IT RIGHT THE FIRST TIME AND EVERY TIME
JUST IN TIME
REDUCTION OF VARIABILITY / WASTAGES

STANDARD DEFINITION OF QUALITY

The degree to which a set of inherent characteristics fulfils requirements. (need or expectation that is stated, generally implied or obligatory).

EVOLUTION OF QUALITY MANAGEMENT SYSTEM

INSPECTION
Conformity evaluation by observation and judgement accompanied as appropriate by measurement, testing or gauging

QUALITY CONTROL (QC)
Part of Quality Management focused on fulfilling Quality requirements.

QUALITY ASSURANCE (QA)
Part of Quality Management focused on providing confidence that the Quality requirements will be fulfilled.